Running a jewelry repair store demands your efforts, skills, and the right methods. Since the mid-2000s, business owners have been using spreadsheets to list down everything happening. In your case, you may use Google Sheets to note down inventory, cash, working hours of your employees, etc.
But there remains an issue. Whatever method you use, you continue experiencing errors and missed entries. As a result, you lose several sales opportunities due to shortage of stock, inefficient customer communication, etc. Therefore, you need something that can automate your admin work, helping you boost efficiency.
Try using jewelry management software. It helps you streamline all the ongoing processes at your repair store, so that you can avoid inefficiencies. Let us discuss the benefits of this automation tool over your conventional spreadsheets and find out which one is better. Stay with us.
1. Inventory Management
First thing first, for most jewelry repair shop owners, managing inventory is challenging. There is a lot to keep an eye on such as earrings, links, clasps, bails, eye pins, etc. Other than that, one also has to keep their stock up with the accessories including bangles, rings, pendants and bracelets.
If you use spreadsheets only, how would you be to note what part or accessory is getting low in the inventory? If any part or item customer is looking for gets low in the inventory, there are high chances that you lose that sales opportunity. This affects your overall revenue, and profitability, and the customer also no longer stays interested in your business.
If you equip jewelry management software at your repair lab, the case will be different. Whenever any part or product gets low in the inventory, it will automatically notify you. Similarly, it allows you to reorder inventory from your desired suppliers and vendors. So, you don’t have to look for the contact details of your suppliers every time you need something.
2. Employee Management
As a business owner, your craftsmen, technicians, and employees are a vital part of your venture. They are the ones who help you make good money and increase repeat business. And if mistakes happen during the process of their salaries, it can cause major issues for your business.
For years, jewelry repair shop owners have been using spreadsheets for everything; working hours of employees, their commissions, and wages. Just like any other manual method, if you keep using these sheets, they can lead to errors. As a result, one may receive a higher salary, and one gets an outstanding bonus for their additional working hours. However, the reality may be different. If this continues, any of them can also steal cash from your drawer, as employee theft is a major issue.
To keep everything on track, you need to use software for jewelry repair shop. The system will help to let you know the check-in and check-out timings of your employees. Based on that, you would know how many hours each has worked and can easily process payroll. Along with that, you can also assign jobs, set deadlines, and calculate commissions.
Lastly, we would like to suggest that you should always onboard only the ones having the right experience, and professionalism. For instance, they should be skilled, honest and know the best techniques to perform common jewelry repairs. Moreover, when you have the right system, everyone would know about it and none of them will try to steal.
3. Repair Job Tracking and Customer Communication
You own multiple repair stores? Then you have the idea of how difficult it is to manage multiple repair jobs at a time. Similarly, the customers visiting your shop want two things, namely
Efficient repairs
Prompt communication
Yet, as you are busy dealing with several customers and suppliers, it’s not possible to get back to them. Still, it’s a must for a business, otherwise, the customer will lose interest in your business. So, look for effective ways to communicate with customers.
The best you can do is to leverage jewelry management software. The system allows you to create repair tickets for every repair job that comes into your store. Along with having customer contact details, the ticket will also include an issue with the jewelry and delivery date.
This way, when the repair is completed, the software automatically sends a notification alert to the customer. So, they would know their jewelry has been fixed and they need to revisit you.
Final Words
Running a jewelry repair shop using spreadsheets can be tough. It possesses a large number of errors, and missed entries can cause you customer trust and profitability. Therefore, you need to use the right, effective system that can help you streamline every ongoing process. Hopefully, you will find the right automation that suits your business and assist you with streamlining everything going.
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Get rid of spreadsheets and look forward to leveraging jewelry management software as it helps you increase efficiency and streamlined processes.
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